Five common myths about telemedicine and the truth behind them

Medically reviewed by Dr. Betsy Koickel, MD on August 26th, 2025.

The internet has enabled us to do many things from home that previously required leaving the house. Now you can order groceries, talk to coworkers or even connect with friends via social media, all from the comfort of your home.

Telemedicine is one way technology has changed how we can access medical care. However, there are still some hesitations about receiving medical care online. So here are some of the common myths about telemedicine and the truth behind them that might help you see the benefits of telemedicine and feel more comfortable using this convenient service.

What is telemedicine, and how does it work?

Telemedicine is the use of technology, like video calls, phone calls or secure messaging, to deliver healthcare from the comfort of your home or anywhere you can access a digital device. 

It allows patients to consult with doctors or specialists without needing to visit a clinic in person, making care more convenient and accessible, especially for routine visits, follow-ups or minor illnesses.

Myth 1: The quality of care is lower than an in-person visit

For most telemedicine platforms, including the Virtual Visits we offer, all of the providers are licensed healthcare practitioners. In fact, the same providers who you might see at one of our centers also do Virtual Visits, so you can expect the same knowledge and care you would receive in person. 

Myth 2: My personal health information isn’t secure

When you have a telemedicine appointment, your health information is 100% secure. All telemedicine platforms are required by law to follow strict privacy and security standards, just like they would for an in-person appointment. This includes HIPAA, which protects your personal health information. 

All legitimate platforms use encrypted connections, secure servers and access controls to ensure your data stays confidential, just like in-person healthcare settings. You can feel confident that your personal information will be secure and confidential.

Myth 3: You can’t get an accurate diagnosis without a physical exam

This myth is not completely accurate, although some health conditions do require a physical exam, blood tests or further evaluations. Many simple conditions can be diagnosed virtually. A few common conditions that typically don’t require an exam include:

• Allergies
• Cold, flu, or COVID-19 symptoms
• Medication refills or birth control management
• Mental health conditions like anxiety, depression or insomnia
• Pink eye (conjunctivitis)
• Skin conditions like rashes, acne or eczema (via photo/video)
• Stomach bugs or mild gastrointestinal issues
• Urinary tract infections (UTIs)
• Yeast infections 
  

Some conditions require an in-person exam. Here is an article to help you decide whether you need a telehealth visit or need to be seen in person.

Myth 4: You need to be a tech expert to use telemedicine

Most telehealth platforms aim to make the experience as simple as possible. Often, you will simply receive an email with a link to log into the platform. Once you log in, you will then be able to access a video or chat function in just a few clicks. The experience should be relatively seamless because the goal is to make it as easy as possible.

Myth 5: Telemedicine is only for people in rural areas

While telemedicine does provide increased access to healthcare for people in rural or underserved areas, it is not exclusive to them. It also offers a great option for busy professionals, working parents or those with mobility issues. 

FAQ

Here are some frequently asked questions about how telemedicine works. 

What technology do I need for a virtual visit?

While technology needs may vary slightly depending on the platform, in general, you’ll need a smartphone, tablet or computer with a camera, as well as a microphone and internet connection. These devices will allow you to access the telehealth platform or app used by your provider.

Can I get a prescription from a telemedicine visit?

Yes, since the appointment is with a licensed healthcare provider, you will be able to get a prescription if appropriate.

Does insurance cover telemedicine urgent care?

Most plans will cover telemedicine urgent care visits, but it is important to check with your provider first.

What happens if my condition needs an in-person evaluation?

If you require further evaluation in person after your appointment, the provider will help you schedule a time or provide information on how you can get the care you need.

Is telemedicine only for minor issues?

No. While it’s often used for minor concerns, it’s also a great way to manage chronic conditions, mental health, follow-ups and preventive care.